I Don't Want No SatisfactionHow satisfied are you with this survey? Oh, the fury this incites in me whenever I'm asked it on a survey I've just invested my precious time completing! Why do so many companies want to gather this useless information and alienate me in the process? I just don't understand. And I can't believe I'm the only one who feels this way. In the first place, the concept of satisfaction as it relates to evaluating experience is problematic all on its own. I categorize it as ‘dead language’ because it…Keep Reading
The Sound of SilenceHave you ever seen the movie Stranger Than Fiction (2006) with Will Ferrell and Emma Thompson? In it, Will Ferrell's character hears this voice in his head (Emma Thompson) narrating and commenting on his life. After a fairly mundane action, resetting his watch, the voice tells him that this one act will eventually lead to his death. Comedy and drama ensue. The premise of the film is predicated on the assumption that most people have an inner monologue—though for most of us it's some version…Keep Reading
Lights! Camera! Action!Late last week, I met my friend and client Andrea Young of Sweet Vegan to record one of the inaugural episodes of her new podcast, Vegan Voices, which she'll be launching this fall. Her show focuses on passion and purpose and the various journeys we travel to get us where we are and that make us who we are. I'll be honest, I have considerably more experience conducting interviews than I do being interviewed especially in person and on camera. So I was really happy when Andrea's recording…Keep Reading
What a Pain in the NeckThe fact is, I've been suffering from neck pain for well over a year now. It's not debilitating but it's just painful enough to be annoying and, at times, pretty distracting. Last week, I saw someone on social media touting a C-shaped pillow that had helped her relieve her neck tension. She wasn't the first person I've seen review this product, but her review is the reason I decided to bite the bullet and finally try it out for myself. Now, I'm a pretty skeptical shopper, especially when it…Keep Reading
Are Good Work(ers) Hard to Find?If you're on TikTok like me, then perhaps you've viewed the viral video of Kevin Ford. Kevin has been a loyal Burger King employee for 27 years. He's never missed a single day/shift of work in all that time. To celebrate this achievement he received a thank-you gift, which he proudly and grateful shared in real-time on his video. Kevin felt blessed to receive this acknowledgement, but the internet had other ideas. What was in the clear plastic gift bag Kevin received? Well, there in lies the…Keep Reading
Perfect 10sHave you heard about the 10-10-10 rule? When I was first introduced to this concept it was in the context of a decision-making 'hack.' Here's how it works: Whenever you've got a challenging decision to make, you consider how you'll feel about each option in the next 10 minutes, 10 months, and 10 years. This can be helpful because it accomplishes two things: It helps you understand how the outcome of the decision you're making will impact your short and long-term future. As a result, this may…Keep Reading
How satisfied are you with this survey? Oh, the fury this incites in me whenever I'm asked it on a survey I've just invested my precious time completing! Why do so many companies want to gather this useless information and alienate me in the process? I just don't understand. And I can't believe I'm the only one who feels this way. In the first place, the concept of satisfaction as it relates to evaluating experience is problematic all on its own. I categorize it as ‘dead language’ because it…Keep Reading
Have you ever seen the movie Stranger Than Fiction (2006) with Will Ferrell and Emma Thompson? In it, Will Ferrell's character hears this voice in his head (Emma Thompson) narrating and commenting on his life. After a fairly mundane action, resetting his watch, the voice tells him that this one act will eventually lead to his death. Comedy and drama ensue. The premise of the film is predicated on the assumption that most people have an inner monologue—though for most of us it's some version…Keep Reading
Late last week, I met my friend and client Andrea Young of Sweet Vegan to record one of the inaugural episodes of her new podcast, Vegan Voices, which she'll be launching this fall. Her show focuses on passion and purpose and the various journeys we travel to get us where we are and that make us who we are. I'll be honest, I have considerably more experience conducting interviews than I do being interviewed especially in person and on camera. So I was really happy when Andrea's recording…Keep Reading
The fact is, I've been suffering from neck pain for well over a year now. It's not debilitating but it's just painful enough to be annoying and, at times, pretty distracting. Last week, I saw someone on social media touting a C-shaped pillow that had helped her relieve her neck tension. She wasn't the first person I've seen review this product, but her review is the reason I decided to bite the bullet and finally try it out for myself. Now, I'm a pretty skeptical shopper, especially when it…Keep Reading
If you're on TikTok like me, then perhaps you've viewed the viral video of Kevin Ford. Kevin has been a loyal Burger King employee for 27 years. He's never missed a single day/shift of work in all that time. To celebrate this achievement he received a thank-you gift, which he proudly and grateful shared in real-time on his video. Kevin felt blessed to receive this acknowledgement, but the internet had other ideas. What was in the clear plastic gift bag Kevin received? Well, there in lies the…Keep Reading
Have you heard about the 10-10-10 rule? When I was first introduced to this concept it was in the context of a decision-making 'hack.' Here's how it works: Whenever you've got a challenging decision to make, you consider how you'll feel about each option in the next 10 minutes, 10 months, and 10 years. This can be helpful because it accomplishes two things: It helps you understand how the outcome of the decision you're making will impact your short and long-term future. As a result, this may…Keep Reading